Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to email@example.com.
- Pre Sale Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We offer shipping within the United States. Shipping options, rates, and estimated delivery times are provided during the checkout process. Please refer to our Shipping Policy page for more detailed information.
Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to determine if we ship to your location. Please note that international orders may be subject to customs fees, taxes, or import duties imposed by the destination country, which are the responsibility of the recipient.
We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact our customer service within fourteen (14) days of receiving the product. For returns due to change of mind, please contact us within fourteen (14) days. Please review our Return and Refund Policy page for detailed instructions and eligibility criteria.
We accept major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal for online purchases. Please ensure that your payment information is accurate and up to date when placing an order.
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can enter the tracking number on our website or the shipping carrier's website to monitor the status and progress of your delivery.
If you need to cancel or modify your order, please contact our customer service within 24 hours. We will do our best to accommodate your request; however, please note that once an order has been shipped, we may not be able to make changes or cancel it.
For any inquiries or assistance, our customer service team is available to help. You can reach us by firstname.lastname@example.org, live chat, or contact form provided in the website. We aim to respond promptly and provide you with the support you need.
Yes, we offer gift wrapping services for select items. During the checkout process, you may have the option to add gift wrapping to your order. Additionally, some products may allow you to include a personalized message. Look for the option to add a message during the ordering process.